Koo-Care Extra Extra Large Gel Ice Pack for Injuries Reusable Flexible Cold Therapy Compress with Wrap for Full Back, Hip, Thigh, Knee, Shin – Pain Relief for Post-surgery Recovery XXL, 13 x 21.5 Inch

Description

Brand: Koo-Care

Color: Blue

Features:

• Extra-large Ice Pack for Full Back. This Koo-Care XXL ice pack measures 13 x 21.5 inch and can cover the whole back. Thanks to its 21.5-inch length, it can wrap around the entire knee unless your knee circumference is much greater than 18 inches. If you’re suffering from the chronic back pain, sciatica, spinal, coccyx and disc pain, this large back ice pack is your ideal choice to help ease the pain.
• Innovative Dual-temperature Ice Pack. Crafted from durable nylon and special fabric, this ice pack can innovatively provide two-level coldness. The nylon side provides intense coldness and the fabric side provides soothing coldness. You can use the ice pack directly without wrapping a towel. Use the fabric side first for several minutes to adapt the ice and then the other side.
• Versatile & Hands-free Application of Cold Therapy. Besides being applied to the full back mainly, this ice pack can be used on more body parts such as the shoulder, waist, hip, thigh, knee and shin etc. Moreover, it comes with 2 removable elastic straps which help secure the ice pack in place when it is applied to lower back & waist, thigh, knee or shin. Even you can keep moving when applying the cold pack.
• Flexible and Long-lasting Back Ice Pack. Sealed in premium gel with Koo-Care unique formula, this gel ice pack remains pliable after frozen even at -4°F (-20℃), easy to morph into the shape fits the specific body parts. In addition, the gel pack was filled with enough 3.5 lbs of high-performance gel, it can absorb more energy in the freezer, thus can deliver up to 30 minutes of pain relief. Compared to some 20-minute brands, this ice pack has clear advantage.
• One Year Warranty. Wide edge and double-seam construction enable the ice pack to withstand hundreds of quality cold treatments. 30-day unconditional return and free replacement within one year. Your 100% satisfaction is always our goal. Please purchase with confidence.

Part Number: KC-GP-12

Package Dimensions: 13.0 x 6.8 x 2.2 inches

Additional information

Shipping Details Information

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at support@gnzmart.com

Return & Refund

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.

Special Note

Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: support@gnzmart.com

Warranty Exemptions and Notes

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. GNZMart will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

How To Request Warranty (Return, Repair And Refund)

If your item has an issue, please first submit a ticket to our Support Center.

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing Item(S), Wrong Item(S) Or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

• If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
• If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). GNZMart will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.