Neck Brace -Foam Cervical Collar – Soft Neck Support Relieves Pain & Pressure in Spine – Wraps Aligns Stabilizes Vertebrae – Can Be Used During Sleep Comfort, Stop Snoring, Gray_XL

Description

Brand: NIMOOD

Features:

• Cervical Collar Support- The cervical collar supports the jaw and neck by limiting the range of motion to relax and pressure on the cervical spine. Reduces neck fatigue, relieves vertigo, and aids recovery after a neck injury. Wearing a cervical collar promotes sleep after a neck injury.
• Adjustable Sizes- The soft cervical collar is designed with Velcro straps that do not stick to hair, allowing you to freely adjust the length of the cervical collar according to your needs and prevent pain caused by movement. Choosing the right size based on the correct neck circumference and height can provide more comfort while maintaining support.
• Breathable & Suitable for All Seasons- The cervical collar is made of high-quality high-elastic foam material. PP plate provides high support. The smooth and fine ice silk fabric is breathable to ensure dryness, and the great skin-friendly properties keep you comfortable in long-term use, the removable fabric cover can be cleaned. It can also be worn while sleeping.
• Ergonomic Cervical Collar- According to the ergonomic design, the lower jaw adopts the oblique “V” shape, which fits the neck curve better, firmly supports the neck, reduces neck pressure, and improves wearing comfort.
• Warranty & Support – 24-hour online support, 100% risk-free money-back guarantee with limited return days, 18-month replacement warranty, and lifetime technical support. If you have any problems or questions, please contact us. Our customer service team is dedicated to providing customers with a pleasant shopping experience.

Binding: Health and Beauty

Package Dimensions: 9.1 x 4.5 x 2.5 inches

Additional information

Shipping Details Information

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

Return & Refund

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.

Special Note

Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

Warranty Exemptions and Notes

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

How To Request Warranty (Return, Repair And Refund)

If your item has an issue, please first submit a ticket to our Support Center.

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing Item(S), Wrong Item(S) Or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

• If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
• If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.