BOB AND BRAD Back Massager with Heat, Cordless Shiatsu Massagers for Neck and Back, Neck and Shoulder Massager, 3D Kneading Massage Pillow for Muscle Pain Relief, Relaxation Gifts for Women Men

Description

Brand: BOB AND BRAD

Color: Dark Blue – Cordless

Features:

• Professional Back and Neck Massager: The BOB AND BRAD heated back massager comes in a unique shape, 4 inches longer than ordinary massage pillows. The ergonomic design perfectly molds to the neck and back to provide most comfortable massage experience. Suitable for use on different areas, including lower & upper back, shoulders, neck, calves, thighs, feet, arms, and waist. Thanks to the adjustable strap, the neck shoulder massager can be affixed to your chair for optimal convenience and comfort
• Cordless for Maximum Convenience: Our neck and back massager runs on a powerful rechargeable battery. Farewell to annoying tangled wires. Not only does this make the shiatsu back massager the safer choice, it’s also lightweight and easy to carry around. You can enjoy a relaxing deep tissue massage anywhere, anytime at home, in the office or in a car
• Incredible Relaxing Shiatsu Massager: Featuring 4 deep kneading 3D massage nodes with bi-directional movement, the back massager for back pain mimics a shiatsu hand massage that helps relax sore and tight muscles. Rotating direction of the massage nodes can be changed by a simple press on the control button. This neck and shoulder massager will effectively improve blood circulation, relieve post-workout muscle soreness, and ease pain caused by strenuous physical activity
• Soothing Heat Therapy: The back massager equipped with a heat option ensures endless comfort and massaging pleasure. The warmth it provides is safe for skin and highly comforting, especially during cold weather. As a safety feature, the massager has a built-in 10-minute auto off timer that prevents overuse and overheating
• Ideal Gifts for Men/Women: Who wouldn’t want massagers for neck and back? Look no further than the back massager developed by Bob and Brad, two famous US physical therapists with millions of followers. This back and neck massager will make a best gift for women men dad mom husband wife and any loved ones, and fit any occasion such as birthday, Christmas, anniversary, holiday. We provide 1-year warranty. If there is any problem with the product, we will send you a replacement at no cost to you

model number: MS-1688

Part Number: MS-1688

Package Dimensions: 12.2 x 12.1 x 5.3 inches

Additional information

Shipping Details Information

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

Return & Refund

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.

Special Note

Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

Warranty Exemptions and Notes

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

How To Request Warranty (Return, Repair And Refund)

If your item has an issue, please first submit a ticket to our Support Center.

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing Item(S), Wrong Item(S) Or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

• If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
• If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.