Elviros Memory Foam Cervical Pillow, Ergonomic Contour Pillow for Neck and Shoulder Pain Relief, Orthopedic Sleeping Bed Pillows for Side Sleepers, Back and Stomach Sleepers (Dark Grey-L, Soft)

Description

Brand: Elviros

Color: Dark Grey

Features:

• 🌙ERGONOMIC DESIGN: The pillow holds the head anatomically correct in sleeping positions. It fits the neck curve, allowing the neck to bend naturally. The spine, head and neck area are ideally and correctly supported. The cutouts on the side give your top arm a place to rest and keep it at an angle so your shoulder is not hunching over in front of you.
• 🌙AWAY FROM NECK & SHOULDER PAIN: This cervical pillow is made of high quality memory foam with moderate hardness and softness, increased isolated pressure distribution. Relaxing the neck pain and shoulder stiffness, helping you sleep through the night neck pain-free, and gently stretching and relieving your shoulder muscles, while supporting your neck.
• 🌙ADJUSTABLE HEIGHT—DESIGNED FOR BACK & SIDE SLEEPING: SIZE:70*(11/14)*42cm/27.6 x (4.3/5.5)*16.5inch (L*H*W), Back sleepers with cervical issues can sleep on the higher side of the pillow with 2 horns as this side provides better support for the head and cervical, so as to keep your neck properly aligned with the rest of your body. All the other back/side sleepers can sleep on the lower side.
• 🌙PURE NATURAL PREMIUM MEMORY FOAM: Pillow core is made of high-density slow rebound memory foam, meets the CertiPUR-US standards. Uniformly punched and distributed to increase air circulation, breathable and skin-friendly. Maintaining both amazing softness and firmness under high usage rate and various environments. THE MEMORY FOAM ITSELF WILL HAVE A VERY LIGHT SMELL, IF YOU ARE UNACCEPTABLE, PLEASE VENTILABLE IT FOR 3-5 DAYS.
• 🌙REMOVABLE BREATHABLE PILLOWCASE: made of 100% polyester fiber. It is a detachable zipper and machine washable, durable and resilient, easy to clean and keep hygiene. All materials do not contain chemical substances, which can improve health.
• 🌙SUITABLE FOR ALL KINDS OF PEOPLE: This neck support pillow is very suitable for elders, office workers, teachers, and those who suffer from sleep disorders. If you have chronic cervical spondylosis, the delicate neck support pillow will be the optimum choice for providing comfortable sleep and relieving the pain of the cervical vertebra.
• 🌙INSTRUCTIONS: Before first use, unzip and remove the lid and leave the memory foam flat in a well-ventilated area for 1 to 24 hours until it fully expands.
• 🌙WARM TIPS: The pillow cannot be used to treat cervical spondylosis. If you want to use it for medical rehabilitation, please consult a professional doctor and decide whether to buy it according to the doctor’s recommendation.

Package Dimensions: 15.4 x 7.5 x 7.5 inches

Additional information

Shipping Details Information

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

Return & Refund

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.

Special Note

Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

Warranty Exemptions and Notes

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

How To Request Warranty (Return, Repair And Refund)

If your item has an issue, please first submit a ticket to our Support Center.

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing Item(S), Wrong Item(S) Or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

• If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
• If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.