REVIX Ice Pack for Back Pain Relief, Reusable Gel Cold Packs, Ice Pack for Injuries Reusable for Lower Back, Shoulders, Knee, Hip, and Arm Effectively Relieve Pain and Swelling – (16” x 9”) 2 Packs

Description

Brand: REVIX

Color: Navy-2 Pack

Features:

• More Gel for Longer Lasting – This back ice pack for lower back pain is refills 30% gel more than the traditional gel ice pack for back, ensuring the cold pack is colder and longer lasting. A lower freezing point of -13℉ makes the back ice pack wrap still flexible after freezing, with good ductility, and will not be stiff.
• Double Sides Cold Therapy – This ice packs for lower back with reversible design. Soft plush inner provide comfortable cold therapy and avoid frostbite, while durable nylon outer provide strong and intensive cold therapy, make it quickly and effectively alleviate various types of pain. It is recommended to use the soft plush side of the back gel ice packs first, until you gradually adapt to the cold before switching to the nylon side to experience stronger therapeutic effects.
• With Straps to Free your Hands – The REVIX back ice packs for injuries design with straps is more convenient compared to those cold packs for lower back without straps. Under the pressure of the straps, the soft ice packs for back always tightly wraps around the skin, so there’s no need to worry about the lower back ice packs reusable falling down when you move around, and free your hands to do anything.
• Target for Different Body Area – These reusable ice packs for back can also be used for lower back, shoulder, elbow, hip, knee, and other parts of the body, effectively relieving swelling, pain caused by surgery, or soreness and strain caused by exercise, and these flexible ice packs for lower back are necessary emergency cold therapy for families and clinical use.
• Durable and Convenience – High-quality surface material and double-sealing design ensure the ice packs for back pain durable and avoid leakage. This combo pack comes with two lower back ice packs, so that you can also have one in the freezer while using it, effectively shortening the freezing time and ensuring that you can use our back cold packs for injuries at any time.

Details: REVIX Ice Pack for Injuries Reusable Gel for Lower Back Pain Relief, 2 Packs

Package Dimensions: 9.7 x 6.6 x 4.9 inches

Additional information

Shipping Details Information

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

Return & Refund

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.

Special Note

Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

Warranty Exemptions and Notes

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

How To Request Warranty (Return, Repair And Refund)

If your item has an issue, please first submit a ticket to our Support Center.

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing Item(S), Wrong Item(S) Or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

• If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
• If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.