Velpeau Fashion Neck Brace for Sleeping -Soft Cervical Collar for Snooze, Anti Snoring, Sleep Apnea, Foam Wraps Keep Vertebrae Stable Relief Pain and Support for Women & Men (Pink, L: 14-16.5 inch)

Description

Brand: Velpeau

Color: Pink

Features:

• 【Effective Neck Pain Relief】Our VELPEAU Neck Brace Cervical Collar provides effective relief for neck pain and spine pressure by supporting the jaw and neck while limiting mobility. This non-rigid neck brace can realign and stabilize vertebrae, making it perfect for sore necks, muscle pain, spinal pain, neck injuries, and headaches caused by cervical strains and sprains.
• 【Ergonomic Fit]】The VELPEAU Neck Support brace is designed with an ergonomic foam cushion that contours to the neck and jawline, creating a form-fitting, comfortable fit. It provides light support and stability for the head and neck, maintaining the spine’s neutral position.
• 【Fashionable Design】Our Neck Collar is co-branded with B.Duck and features a cute and trendy duck graphic that appeals to both men and women. Additionally, our Cervical Collar comes with a portable storage bag for convenience and protection when not in use. Bring it with you on-the-go or keep it organized at home.
• 【Easy to Use】Our Neck Brace is covered with a fabric that is 50% nylon and 50% spandex, which is not only comfortable and skin-friendly, but also water-repellent thanks to its lotus-leaf-like properties. This means water droplets won’t accumulate on the surface of the fabric. Adjusting the brace to fit your size is easy with our adjustable hook and loop closure.
• 【Customer Service Support】Buy with confidence! We highly appreciate all customers’ opinions to improve the quality and service, if you’re not satisfied with our product for any reason, you can return it no-questions-asked within the Amazon after-sales period.

model number: VP0201-U1-L

Package Dimensions: 6.7 x 4.3 x 4.2 inches

Additional information

Shipping Details Information

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

Return & Refund

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.

Special Note

Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

Warranty Exemptions and Notes

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

How To Request Warranty (Return, Repair And Refund)

If your item has an issue, please first submit a ticket to our Support Center.

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing Item(S), Wrong Item(S) Or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

• If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
• If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.