VOCIC Alternating Air Pressure Mattress Pad, Bed Mattress Topper with Micro Air Holes & Sleep Mode, Waterproof Pressure Relief Ulcer Cushion Pad for Hospital Beds and Home Use

Description

Brand: VOCIC

Color: Blue

Features:

• [Effective Bedsore Relief] – Designed to prevent or alleviate bedsores, this mattress is designed for bedridden, mobility-impaired patients as well as those who require prolonged bed rest. Customized with 2 modes of operation. Alternating mode helps increase circulation, distribute weight and alleviate pressure points. Sleep mode provides a stable and comfortable air mattress to help improve the user’s quality of sleep.
• [Innovative Detail] – Prolonged bed rest can be uncomfortable and promote bed sores, so we have added tiny ventilation holes on the surface of the mattress topper, which can create a mini air circulation system on the surface. This keeps the bed dry and well ventilated, allowing the user to feel more comfortable and cooler.
• [Adjustable Quiet Pump] – Choose between two modes and various pressure levels with simple twist of the knob, easily adjusting the mattress from soft to firm to your preferred pressure level. The upgraded quiet pump operates at a whisper-quiet level in sleep mode, ensuring a peaceful, restful sleep for you or your loved one.
• [Premium Material] – The pressure relieving mattress features upgraded materials and it can support up to 300 lbs. Waterproof and easy to clean, skin-friendly and comfortable. The ends are designed with clamps to prevent the air mattress from moving sideways. It’s suitable for use in hospitals as bed sheets or at home. Mattress topper size: 38″ x 89″ (when fully inflated).
• [After-Sales Service] – Please check whether all the products and accessories in the package are complete. We offer 1 year after-sales service, and if you experience any issues with your pressure pad, we will replace it. You can count on us to provide you with excellent customer support.

Binding: Kitchen

model number: S34

Part Number: S34

EAN: 0850060725029

Package Dimensions: 13.4 x 9.4 x 7.1 inches

Additional information

Shipping Details Information

We ship within the continental United States and Canada. For International shipping please message us. Our products are shipped via USPS/UPS/FedEx. Shipping time to Canada is 9 to 12 business days. Shipping time to US is 9 to 12 business days as well. A business day is Monday through Friday from 9:00 AM to 5:00 PM (Eastern Standard Time). If your order comes in after 5:00 PM it’ll be processed the next business day.

The tracking information will be sent to your email address when your order gets shipped. You should be present at the shipping address to receive your package. If you have any questions regarding shipping or want to know about the status of an order, email us at help@kateminimalist.com

Return & Refund

30 DAY DATE ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge.

Special Note

Please note that we do not accept returns for reasons other than damaged items . Change of heart and not wanting the product anymore is considered not valid for returns

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: help@kateminimalist.com

Warranty Exemptions and Notes

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 30 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. Kate Minimalist will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

How To Request Warranty (Return, Repair And Refund)

If your item has an issue, please first submit a ticket to our Support Center.

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing Item(S), Wrong Item(S) Or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

• If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
• If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Kate Minimalist will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.